1. General Information
(1) This policy outlines the conditions under which refunds are provided for purchases made at GORETY.

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2. Refundable Items
(1) We offer refunds or replacements for products that are outdated and or damaged.

(2) It is Gorety choice to either credit or replace the products. 

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3. Non-Refundable Items
(1) Perishable food items after purchase unless faulty.
(2) Items purchased on sale.

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4. Conditions for Refund
(1) Defective or Damaged Goods: If you receive a defective or damaged item, please contact us via email at info@gorety.co.uk or by phone at 02476229855 within 24 hours of receipt.
(2) Incorrect Order: If you received the wrong item, please notify us within 24 hours of receiving your order so we can arrange a correction or refund.
(3) Customer Dissatisfaction: For other issues, you may contact us to provide feedback and seek a proportionate refund or other resolution. 

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5. Refund Procedure
(1)  Contact Us: Notify GORETY of the issue and provide any relevant evidence, such as photos of the item.
(2) Verification: We will review the issue and may ask for the item to be returned.
(3) Refund Issuance: It is GORETY choice to either offer a refund or to replace the item. Approved refunds will be credited to your original payment method within 5 working days of receiving your valid claim.

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6. Contact Us
For any questions regarding this policy, please contact us at info@gorety.co.uk or call us at 02476229855.